At Kōwhai Digital, we respect your privacy and are committed to protecting the personal information you share with us. Kōwhai Digital is a digital marketing agency operating from India and providing digital marketing and online business services primarily to clients and businesses in New Zealand. This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit or use www.kowhaidigital.com, contact us, request information or a quotation, or engage our services.

By using our website or providing information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy. We aim to handle personal information responsibly, transparently and in accordance with applicable privacy and data-protection requirements, including the New Zealand Privacy Act 2020, where applicable.

Information We Collect

When you contact Kōwhai Digital, request a quotation, enquire about our services or engage us for a project, we may collect information that you voluntarily provide. This can include your name, business name, email address, telephone number, business address, website address, social media profiles, job title, information about your business and its marketing requirements, and any other information you choose to provide through our website forms, email, telephone, social media or other communication channels.

We may also collect information relating to your interactions with our website automatically. Depending on the technologies used on our website, this may include your IP address, browser and device information, operating system, approximate location, pages visited, referring website, time spent on our website, interactions with website elements and other technical information. We may use cookies and similar technologies to help our website function properly, understand how visitors use it and improve its performance and user experience.

How We Use Your Information

We use the information we collect primarily to communicate with you, understand your requirements and provide our services. This may include responding to enquiries, preparing quotations and proposals, communicating about projects, providing SEO, Social Media Optimisation (SMO), Google Business Profile (GBP), website creation and other digital marketing services, providing customer support, managing client relationships, processing invoices and payments, and maintaining appropriate business records.

We may also use information to improve our website, services and marketing activities, analyse website performance, maintain security, identify and prevent misuse or fraudulent activity, resolve disputes and comply with applicable legal, regulatory or contractual obligations. Where permitted, we may also use your contact information to send relevant information about our services or promotional communications. You can opt out of marketing communications at any time.

Client and Business Information

When you engage Kōwhai Digital, you may provide information relating to your business, website, Google Business Profile, social media accounts, analytics platforms, advertising accounts, customers or other business operations. The type of information we access will depend on the services you have requested.

For example, while providing SEO, SMO, GBP or website services, we may need access to website platforms, Google services, social media platforms, analytics tools or other digital marketing systems. We use such access for legitimate service-related purposes and generally only to the extent reasonably necessary to perform the agreed work.

If you provide us with personal information relating to your customers, employees or other individuals, you are responsible for ensuring that you have the appropriate authority or lawful basis to provide that information to us where required. Where Kōwhai Digital processes information on behalf of a client, we will generally use that information only for the purposes of providing the agreed services and in accordance with the client’s instructions.

Information From Other Sources

As part of providing digital marketing services, particularly SEO, local SEO and Google Business Profile services, we may obtain information from publicly available sources such as business websites, search engines, public business directories, social media profiles and other publicly accessible business information. We may also receive information from clients, their authorised representatives or third-party platforms they have authorised us to access.

Where applicable, we will take reasonable steps to handle information collected indirectly in accordance with applicable privacy requirements.

Cookies, Analytics and Similar Technologies

Our website may use cookies and similar technologies. These technologies help us provide website functionality, understand visitor behaviour, analyse traffic, improve website performance and, where appropriate, measure the effectiveness of marketing activities.

We may use third-party analytics, advertising or website technologies that collect certain technical or usage information. These third-party services may process information according to their own privacy policies and terms. You can control or disable cookies through your browser settings, although doing so may affect certain website functions.

Sharing Your Information

Kōwhai Digital does not sell your personal information as a standalone commercial product. However, we may share or provide access to personal information where reasonably necessary to operate our business, provide our services or meet legal obligations.

This may include authorised employees, contractors, freelancers and professional advisers working with Kōwhai Digital, as well as technology and service providers such as website hosting providers, cloud-storage services, email providers, analytics platforms, payment providers, CRM or project-management systems and digital marketing platforms.

We may also disclose information where required or permitted by law, where necessary to protect our rights or property, to prevent fraud or misuse, to address security concerns, or where disclosure is necessary in connection with legal proceedings or a lawful request from an authority.

We seek to ensure that information shared with service providers is handled appropriately and that access is limited to what is reasonably necessary for the relevant purpose.

International Data Processing

Kōwhai Digital operates from India while serving clients primarily in New Zealand. As a result, personal information provided to us may be accessed, processed or stored in India or in other countries where our technology providers, contractors or service providers operate.

Some third-party services used by Kōwhai Digital may also store or process information outside New Zealand. Where New Zealand privacy requirements apply, we will take reasonable steps to ensure that overseas disclosures and processing are undertaken in accordance with applicable requirements and that appropriate privacy and security safeguards are in place.

By engaging Kōwhai Digital, you acknowledge that international processing may be necessary for us to provide certain services and operate our business.

Protection of Your Information

We take reasonable measures to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, alteration or destruction. Depending on the circumstances, these measures may include access controls, authentication, password protection, secure hosting, restricted access, software and security updates, backups and other appropriate technical and organisational safeguards.

However, no website, online service, electronic communication or method of storing information can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing client relationships, maintaining business and financial records, fulfilling contractual obligations, resolving disputes, complying with legal requirements and protecting our legitimate business interests.

When information is no longer reasonably required, we may securely delete, destroy, anonymise or otherwise dispose of it, subject to any applicable legal, contractual or regulatory retention requirements.

Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to request access to personal information that Kōwhai Digital holds about you. You may also request correction of information if you believe that it is inaccurate, incomplete or outdated.

If you would like to make an access or correction request, please contact us at support@kōwhaidigital.com. We may need to take reasonable steps to verify your identity before processing certain requests in order to protect the privacy and security of your information.

We will consider privacy requests and respond within a reasonable period, subject to applicable legal requirements and any lawful exceptions.

Marketing Communications

If you contact us or become a client, we may send communications relating to your enquiry, project, account or services. Where permitted, we may also send information about Kōwhai Digital’s services, offers, resources or other relevant business information.

You can unsubscribe from promotional emails by using the unsubscribe option included in the relevant communication or by contacting us directly. Please note that opting out of marketing communications does not necessarily prevent us from sending important service, transactional or contractual communications.

Third-Party Websites

Our website may contain links to third-party websites, platforms or services, including search engines, social media platforms, advertising platforms and other websites relevant to our services. These third-party websites operate independently from Kōwhai Digital and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

Google and Digital Marketing Platforms

As part of our SEO, Google Business Profile, website and other digital marketing services, we may access or manage information through third-party platforms such as Google services, social media platforms, analytics systems and advertising platforms on behalf of our clients.

Those platforms operate independently and may collect, use, store or process information according to their own policies. Kōwhai Digital does not control the privacy practices, security systems or data-processing activities of those third-party platforms.

Privacy of Children

Our website and services are primarily intended for businesses, professionals and adults. We do not knowingly seek to collect personal information from children for marketing purposes. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

Privacy Complaints

We take privacy concerns seriously. If you believe that Kōwhai Digital has improperly handled your personal information or you have a concern regarding our privacy practices, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You can contact us at support@kōwhaidigital.com with the subject line “Privacy Request – Kōwhai Digital”. Please provide sufficient information about your concern so that we can properly understand and investigate it.

If you are in New Zealand and are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of New Zealand regarding your concern.

Changes to This Privacy Policy

Kōwhai Digital may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or applicable legal and regulatory requirements.

When we make changes, we will update the Last Updated date displayed at the beginning of this Privacy Policy. We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact Kōwhai Digital

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy-related concern, please contact us:

Kōwhai Digital
Email: support@kōwhaidigital.com
Website: www.kowhaidigital.com
Operating from: India
Serving: New Zealand and other clients

For privacy-related requests, please use the subject line “Privacy Request – Kōwhai Digital.”